AI for logistics & supply chain

Industry · Logistics & supply chain

Logistics runs on documents and status updates. We automate both — tracking bots, document extraction, and n8n pipelines that move data across Sheets, Slack and WhatsApp without a human in the loop.

What we build for logistics

Tracking bots that answer "where's my shipment?" from your live data, on WhatsApp.
Document extraction — PODs, invoices and e-way bills parsed and filed automatically.
n8n pipelines that sync Sheets, Slack, WhatsApp and your TMS into one flow.
Exception alerts that flag delays and route them to the right desk instantly.

Cut the manual data-shuffling

Most logistics overhead is copy-pasting between systems. We replace that with automations that run 24/7 at near-zero marginal cost — and a dashboard your ops team can actually read.

Services for Logistics & Supply Chain

The slice of what we build that fits this sector. See every service →

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AI automation

n8n workflows
Trigger → action chains
Slack / Sheets / WA

ETA: 1–2 weeks

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WhatsApp chatbots

WhatsApp Business API
Hindi / Marathi / English
Razorpay / UPI payments

ETA: 1 week

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Custom AI software

LLM integrations
Tool-use agents
Eval + guardrails

ETA: scoped

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Shipment Self-Tracking Bot

Enter AWB or order ID → live tracking status shown immediately
Available on website & WhatsApp simultaneously at all times
Handles 80%+ of tracking queries automatically at near-zero cost

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AI Delivery Query Handler

Answers 'Where is my package?' with real-time tracking status
Processes delivery rescheduling requests & preferred time slot changes
Escalates high-value shipment exceptions to senior support instantly

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Proactive Delivery Notification Bot

Dispatch, out-for-delivery & delivery confirmation sent automatically
Exception alerts with revised ETA sent before customer complains
Instant delivery rating collected upon successful delivery confirmation

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Shipping Policy & Rate Guide Bot

Answers pincode serviceability, transit times & weight slab pricing
Explains NDR, RTO & insurance claim process in plain language
Used by internal sales to quote clients without ops involvement

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Route Optimization & Dispatch Auto

Optimal route assigned by pincode cluster & real-time driver location
Delivery sequence & pickup schedule sent to driver via WhatsApp
POD received → CRM updated → invoice generation triggered automatically

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POD & Shipping Document Digitization

Driver POD photo → AI extracts signature, timestamp & location
Invoices & shipping bills OCR-processed → ERP auto-updated instantly
Exception reports flagged when POD data is incomplete or mismatched

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Customer Exception & Alert Email System

Delay alert emails with new ETA sent before the customer needs to ask
Damage, loss & dispute notification with claim initiation guide included
Monthly SLA performance report delivered to key account managers automatically

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Client Account & Performance Dashboard

Shipment volumes, delivery performance & SLA breach rate by client
Revenue per account, growth trend & contract renewal date tracked live
Flags accounts with declining volumes for proactive retention outreach

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Logistics Brand & Employer Content AI

Generates on-time delivery milestones, technology updates & case study posts
Creates driver recruitment ads, culture content & fleet expansion news
Positions the brand as a logistics innovator on LinkedIn consistently

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Client NPS & Partnership Review Engine

Quarterly NPS survey sent to all active client accounts automatically
High-NPS clients asked to participate in case study or reference calls
NPS trends identify at-risk accounts before contract renewal discussions

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NDR & Delivery Failure Predictor

Predicts shipments likely to result in non-delivery before dispatch
Triggers proactive customer address confirmation call for high-risk orders
Reduces NDR rate 20–30% and RTO cost through pre-emptive engagement

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AI Self-Service Returns & Claims Portal

Customers file return requests, damage claims & disputes without calling
AI validates claim with delivery proof, photo evidence & order data
Claim status tracked and customer notified at every resolution step

How we've used AI in Logistics & Supply Chain

Real builds: the problem, our AI approach, the stack we used, and what changed.

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"Where's my shipment?" bot on live data

Anonymised · 3PL operator

Challenge

Ops spent the day answering status calls and copy-pasting between the TMS, Sheets and Slack.

How we used AI

A WhatsApp tracking bot that answers from live shipment data, plus n8n pipelines that parse PODs and e-way bills and route delay exceptions automatically.

Outcome

Status queries self-serve and the team only touches genuine exceptions.

24/7shipment status

Tech stack

n8n
WhatsApp Cloud API
Google Sheets
Custom AI software
Gemini

Tell us what you want to build for Logistics & Supply Chain.

WhatsApp +91 70210 00764 · email business@voltairtech.com · start a project →